Exterior Pros & Baths — Privacy Policy

Last updated: September 30, 2025

1. Introduction

Exterior Pros LLC, doing business as Exterior Pros and Exterior Pros & Baths (“we”, “us”, “our”) operates extpros.com (the “Site”) This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, request quotes or services, or interact with our communications (including text messages). By using our Site or opting into communications, you consent to the practices described in this policy.

2. Information we collect

Contact information: name, email address, mailing address, phone number.
Service information: project details, property address, measurements, photos you provide, estimates, and appointment times.
Payment information: payment card or billing details provided when you pay for services (we may use third-party payment processors; see “Third-party services”).
Usage data: IP address, browser type, pages visited, referring/exit pages, and other analytics collected automatically via cookies and similar technologies.
Communications: copies of messages when you communicate with us (email, text messages, chat transcripts, voicemail).
Other: any other information you voluntarily provide (reviews, testimonials, photos, survey responses).

3. How we collect information

We collect information directly from you (forms, phone calls, emails, text messages), automatically through your use of the Site (cookies, log files, analytics), and from third parties (service providers, public records, referrals) when permitted by law.

4. How we use your information

We use personal information to:

Provide, manage and fulfill services and estimates;
Communicate appointment confirmations, project updates, invoices, and customer service;
Send marketing communications when you consent (see opt-in/opt-out below);
Improve our Site, products and services, and perform analytics;
Comply with legal obligations and protect our legal rights;
Prevent fraud and abuse.

5. Text messaging, 10DLC compliance & opt-in/opt-out (SMS/MMS)

Exterior Pros LLC (d/b/a Exterior Pros and Exterior Pros & Baths) sends business text messages using 10-digit long code (10DLC) numbers. By providing your mobile phone number and opting in, you expressly consent to receive recurring automated and non-automated SMS/MMS text messages from Exterior Pros LLC at the number you provide, including appointment reminders, estimates, service updates, promotions (if you opt into marketing), and transactional messages. Consent to receive marketing text messages is not a condition of purchase.

Required disclosures for text messaging:

Opt-in: You must opt-in to receive text messages. By opting in you represent that you are the account holder or otherwise authorized to consent to receive messages at the provided phone number.
Message frequency: Message frequency varies depending on the services and communications you request. Frequency details are provided at the time of opt-in or in the confirmation message.
Message & data rates: Message and data rates may apply from your carrier. Exterior Pros LLC is not responsible for those charges.
How to opt-out: You may opt out of text communications at any time by replying STOP to any text message from us. After you reply STOP, you will receive a confirmation message and will no longer receive marketing texts. For account or transactional messages, you may be given alternate methods of communication; contact us (see “Contact Us”) if you need those messages stopped.
Help: Reply HELP to any message for assistance or contact support via https://extpros.com/contact-milwaukee-metro/.
Withdraw consent: You can withdraw consent at any time by opting out (reply STOP) or contacting us directly. Withdrawal does not affect messages you have already authorized or messages required to complete a requested transaction (e.g., appointment confirmations).

6. Sharing and disclosure of information

We may share your information with:

Service providers: contractors, payment processors, cloud hosting, CRM providers, SMS providers, and other vendors who perform services on our behalf (they are contractually obligated to protect your data).
Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy proceedings.
Legal requirements: when required by law, regulation, subpoena, or to respond to lawful requests by public authorities.
Protection of rights: to protect the rights, property, or safety of Exterior Pros & Baths, our customers, or others.

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

7. Cookies, tracking & analytics

We use cookies and similar technologies to operate and improve the Site, analyze usage, and serve relevant content or advertising. You can manage cookie preferences through your browser settings; note that disabling cookies may affect Site functionality.

8. Third-party services

We may use third-party services for analytics, marketing, payment processing, email and SMS delivery, and other business functions. These providers have their own privacy practices; we require them to maintain appropriate safeguards for your data.

9. Data retention

We retain personal information as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; when data is no longer needed, we will delete or anonymize it in a secure manner.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure; while we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will follow applicable notification laws and take appropriate remedial actions.

11. Children’s privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will take steps to delete the information in accordance with applicable law.

12. Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to receive a copy of your data. To exercise your rights, please contact us at the address below. We will verify requests to the extent required by law and may need additional information to process them.

13. California privacy rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). To exercise your California privacy rights or to submit a verifiable request, please use the contact information below. We will not discriminate for exercising privacy rights.

14. International transfers

If you are located outside the United States, please note that we may transfer and process your personal information in the United States and other countries with different data protection laws. We will take steps required by applicable law to protect your data during international transfers.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date and post the revised policy on the Site. Continued use after changes constitutes acceptance of the updated policy.

16. Contact us

If you have questions, concerns, or requests about this Privacy Policy, or need assistance with SMS opt-out or consent, please contact us:

Website: https://extpros.com/contact-milwaukee-metro/
Mail: Exterior Pros LLC — Privacy, W227N6270 Sussex Rd, Sussex, WI 53089

Schedule Your Free, In-Home Consultation

Are you searching for a proven home remodeling company in Greater Milwaukee? Exterior Pros has provided exceptional roofing, windows, doors, bathroom, and siding services to the local community for over a decade. Call us today for more information and to schedule your free, no-obligation consultation.